Returns and refunds policy

We want you to be happy with what you buy. Here is what can be returned, within what period, and how you get your money back.

Time limit

You have eight calendar days from receiving your order to request a return. Write to cafenuevageneraciondecostarica@gmail.com with your order number and we will tell you how to proceed.

What can be returned

Accessories, equipment and souvenirs, as long as they are unused, complete and in their original packaging.

Coffee is a separate case

Because it is a food product, roasted coffee cannot be taken back once the package is opened. That is a food safety measure, not a way of avoiding returns.

That said: if the coffee arrived in poor condition, with damaged packaging, ground the wrong way, or is not what you ordered, we replace it or refund you. Write to us and send a photo; you do not need to send it back.

If the order arrived wrong

If you received something different from what you ordered, incomplete or damaged in transit, let us know within 48 hours of delivery. We take care of that case and cover the shipping on the replacement.

Return shipping costs

When the return is due to our error, we cover the return shipping and the replacement. When it is a change of mind, return shipping is on you and the original shipping is not refunded.

How refunds are made

Refunds go back through the same method you paid with, whether SINPE Móvil, bank transfer or card. Once we receive and inspect the product, the money is sent within ten business days.

Exchanges

If you would rather exchange the product than get a refund, say so when you write. If the new product costs more, you pay the difference; if it costs less, we refund it.

Questions?

Write to cafenuevageneraciondecostarica@gmail.com or message us on WhatsApp. We would rather sort it out by talking before you send anything back.